Roman’s Pizza is at the centre of a public relations crisis after a video surfaced on social media allegedly showing an employee cleaning and preparing used pizza boxes for reuse at its Mayfield Square branch in Daveyton.
Story Summary:
- Roman’s Pizza faces public backlash after a viral video surfaced showing an employee allegedly reusing pizza boxes at the Mayfield Square branch.
- CEO John Nicolakakis denies the incident reflects their hygiene standards and promises swift investigation.
- Roman’s Pizza reiterates its commitment to food safety and customer trust.
Roman’s Pizza addresses viral Mayfield Square video
The video, which went viral, has sparked widespread concern among customers and the public.
The footage shows an employee at the back of the store handling boxes in a manner that has raised questions about hygiene practices at the popular pizza chain.
The video quickly gained traction, with viewers expressing outrage and concern over food safety.
Roman’s Pizza responded to the allegations by addressing the matter publicly.
In a statement, CEO John Nicolakakis emphasised that the actions captured in the video are not in line with the company’s strict hygiene protocols. He stated:
“We want to assure our valued customers and the public that this is not a practice within our brand. At Roman’s Pizza, we adhere to strict operational protocols to ensure the quality and safety of our products.”
Roman’s Pizza confirmed that an internal investigation was immediately launched to uncover the details of the incident and ensure that such breaches in protocol do not occur again.
What Roman’s Pizza promises moving forward
Nicolakakis reassured the public that the company would take swift action, stressing:
“We are taking this matter extremely seriously and have launched a thorough investigation. We will leave no box unturned to ensure that our high standards are upheld.”
The pizza chain further reiterated that its top priority is maintaining customer trust and loyalty, a cornerstone of its brand for over 30 years.
“Our customers’ trust and loyalty are paramount to us,” Nicolakakis added, acknowledging that incidents like this can tarnish a brand’s reputation but promising transparent action.
In its statement, Roman’s Pizza emphasised that all stores across the country are subject to regular health and safety checks.
The company also hinted at additional measures being put in place to prevent any future violations of health codes and standards.