Reports of another AWS outage surfaced on Wednesday evening, just a week after a mass disruption affected several major online services.
Update [29 October 2025, 21:30 SAST]: Amazon Web Services has responded to public claims of an outage, stating: “AWS is operating normally, and this reporting is incorrect. The only resource on the internet that provides accurate data on the availability of our services is the AWS Health Dashboard.” You can view the dashboard here.
This time, however, Amazon Web Services (AWS) has disputed the claims, saying its cloud systems remain fully operational.
According to Tom’s Guide, thousands of users across the United States and parts of Europe began reporting issues with AWS-hosted services around 18:00 GMT (20:00 SAST).
Downdetector, a site that tracks internet service interruptions, showed over 6,000 outage reports at the height of the incident, with users saying apps like Starbucks, Slack, and certain e-commerce platforms were unresponsive.
Despite the surge in complaints, AWS issued a statement rejecting the outage reports.
“AWS is operating normally, and this reporting is incorrect. The only resource on the internet that provides accurate data on the availability of our services is the AWS Health Dashboard,” the company told Tom’s Guide.
The official AWS status page showed no reported incidents during the period in question.
READ MORE – Amazon set to initiate largest job cuts in company’s history
Still, multiple developers and IT administrators disputed that claim, saying they were experiencing service interruptions.
One developer, identified as Davi, told the publication that his company’s cloud infrastructure in the US-EAST-1 region had suffered “instabilities” and even a “total interruption” in AWS’s SPOT instance services over a two-hour period.
“We’ve been experiencing instabilities with their SPOT instance capabilities, and in the last hour, a total interruption,” he said.
SPOT instances are temporary virtual servers that companies use to save costs on cloud computing, and disruptions in these can affect data-heavy applications.
Other users reported that AWS-linked systems, including Starbucks’ mobile rewards app and Einstein Bros. Bagels’ ordering system, were unavailable for several hours.
A Starbucks employee in California told Tom’s Guide that in-store payment systems “weren’t processing orders earlier today.”
While some speculated that users were confusing Microsoft’s Azure outages with AWS issues, the number of simultaneous error reports suggested otherwise.
This latest wave of outage claims comes just a week after AWS experienced a confirmed 15-hour disruption that affected major online services such as Venmo, Snapchat, and Disney+.
Amazon later attributed that incident to an internal network configuration failure.
Unlike last week’s incident, Amazon’s internal monitoring tools and official dashboard did not register a system-wide problem this time.
The company has encouraged users to rely on the AWS Health Dashboard for verified updates rather than third-party tracking sites.
AWS currently powers a large share of the internet, hosting websites, applications, and databases for businesses and governments.
Any technical fault, even localised, can ripple through digital infrastructure worldwide.
