Jetstar Asia, a low-cost airline based in Singapore and operated by Australia’s Qantas Group, will permanently cease all flights on 31 July 2025, following a decision made after nearly 20 years of service.
The airline has cited a combination of rising operating costs, high airport fees, and strong competition as the reasons behind its closure.
Why Jetstar Airlines is shutting down operations
Jetstar Asia has struggled in recent years to keep its fares low while covering increasing expenses. According to Qantas, the airline is expected to post a loss of over SGD 29 million (about R400 million) this financial year.
The company said that costs for some suppliers have jumped by up to 200%, putting pressure on Jetstar Asia’s budget business model.
“We are incredibly proud of the Jetstar Asia team… This is a very tough day for them,” said Qantas Group CEO Vanessa Hudson. “Despite their best efforts, the rise in supplier and airport costs made the operation unsustainable.”
Jetstar Asia served routes across Southeast Asia, including popular cities such as Bangkok, Jakarta, Kuala Lumpur, and Manila. It flew approximately 180 flights per week from Singapore’s Changi Airport and carried more than 2.3 million passengers in 2024.
This closure will not affect Jetstar Airways flights between Australia and Southeast Asia or the operations of Jetstar Japan.
Everything passengers need to know before the shut down
Jetstar Asia will slowly reduce its flight schedule until its last operating day on 31 July 2025. All customers with flights booked after this date will be contacted directly.
Affected travellers will be offered full refunds, and in some cases, alternative flights on other Qantas Group airlines, where available.
Passengers flying before the shutdown can still travel, but may experience changes to flight times or cancellations. Jetstar advises customers to check their bookings regularly or visit the Jetstar Asia travel alert page for updates.
Travellers who wish to cancel upcoming flights—even before the closure date—may now access more flexible cancellation and refund options via the airline’s website.
Customers holding Jetstar vouchers valid as of 11 June 2025 will also receive cash refunds. Refunds will be processed from August and sent automatically to the card used for the original booking. Expired vouchers will not be refunded.
Club Jetstar members based in Singapore with active memberships will be refunded the annual fee. Refunds will begin in August and processed automatically. Memberships that expired before 11 June 2025 are excluded.
The airline’s 13 Airbus A320 planes will be moved to Australia and New Zealand to support other parts of the Qantas Group. Around 500 employees will lose their jobs as a result of the shutdown.
Jetstar and Qantas have apologised for the disruption and committed to helping all passengers through the transition.
