Capitec Bank posted a strong financial performance in 2025, reporting a 30% increase in headline earnings.
Capitec posts billions in 2025 earnings report
The bank’s share price jumped by 52%, making investors happy and helping boost Capitec’s market value significantly. According to its 2025 integrated report, Capitec also added 1.5 million new digital clients, raising its total online user base to 14 million.
The bank’s income has become more diverse too. Non-interest income — money the bank earns from services other than loans — now makes up 67% of total revenue after bad debts.
Capitec’s Value-Added Services, which include things like buying airtime and paying bills through the app, saw a 56% increase in revenue.
Capitec executives said these results reflect strong demand from clients and successful use of data to improve services.
The bank highlighted how it uses technology, including machine learning, to manage risks such as fraud, cyber threats, and system failures.
Customers continue to struggle with unstable app while execs earn massive payouts
Despite its impressive financials, Capitec customers continue to face problems with the bank’s digital services.
On 4 April 2025, the bank’s app and online banking platforms went offline again — the latest in a string of disruptions that left users stranded and unable to access their money.
Capitec issued a brief apology, asking users to use their cards instead. But for many, this was not enough. The outage came during a busy period for payments and sparked outrage online.
Several users noted that this was not the first time. In 2024, the app went down multiple times — in February, July, and August — often around critical periods like payday.
At the same time, Capitec’s top executives received massive payouts. CEO Gerrie Fourie earned a total of R104.82 million in 2025 — a 59.4% increase from the previous year.
This included a R75 million long-term incentive, which is based on the bank’s share price growth and is spread out over six years. CFO Grant Hardy took home R20.7 million, up 65.2% from the year before.
Capitec justifies these rewards by linking executive bonuses to the bank’s performance and shareholder returns. It also says it’s working to improve pay equity, noting that fewer employees earn below R180,000 per year and more are moving into higher earning brackets.
Still, as customer complaints over repeated outages grow louder, many wonder if the focus on earnings and executive bonuses is leaving day-to-day digital banking behind. F
or now, Capitec says it’s investing in better systems, but frustrated clients say actions will speak louder than earnings.
